Refund policy

WHAT'S YOUR RETURN POLICY?

Because our products are made to order at the time the order is placed certain conditions apply.

If you have issues or problems with your item, you must contact us via email within 72 hours of the item being delivered to your address.

Returns are accepted only if the item arrives damaged, defective, incorrect or totally mis-printed.

For apparel items, size exchanges or returns are not accepted. This is because all of our items are custom made to order. We do not have inventory on hand and produce your item only when you place the order so therefor there is no item to be exchanged.

HOW DO I PROCESS A RETURN?

Please contact our Customer Service team by emailing them at hello@justforterra.com. Include your order number and the word "refund" in the subject line for the fastest processing. Once we hear from you, we will send you return instructions. It's as easy as that.

Please note that:

The item(s) must be unused, unwashed, undamaged, with tags, and in its original packaging.

If you request a refund, the price you paid for the product(s) will be refunded. We do not refund the original shipping cost.

Item(s) sent back to us without first requesting a return will not be accepted. We do not pay for the return shipping, but we will pay for shipping on replacement item(s).

HOW (AND HOW SOON) WILL I RECEIVE MY REFUND?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 to 20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at hello@justforterra.com.